Coastal Skin Clinic (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

We may collect the following information:


• Personal Details: Name, email, phone number, date of birth (for appointments or enquiries).
• Health Information: Skin concerns, medical history, and treatment preferences, provided during consultations.
• Payment Information: Credit card or payment details provided for booking or transactions.
• Website Usage Data: IP address, browser type, pages visited, and interactions with our website.

We use the information collected to:


• Provide and manage your appointments and treatments.
• Communicate important information regarding your bookings, consultations, and follow-ups.
• Personalise your experience and recommend appropriate treatments.
• Process payments securely.
• Improve our services, website functionality, and user experience.
• Comply with legal obligations and clinic policies.

• We implement appropriate technical and organisational measures to protect your data.
• Access to personal information is limited to authorised personnel only.
• We do not sell, rent, or share your personal information with third parties for marketing purposes without your consent.

We may share your information with trusted third parties when necessary to:


• Process payments (payment gateways or banks).
• Deliver services requested by you.
• Comply with legal obligations or protect our rights.


All third parties are required to handle your information securely and in accordance with this Privacy Policy.

• Our website may use cookies and similar technologies to improve functionality and user experience.
• Cookies help us understand website usage and personalise content.
• You can manage or disable cookies in your browser settings, but some features of our website may not function properly.

You have the right to:


• Access the personal information we hold about you.
• Request correction or deletion of your personal data.
• Withdraw consent for direct marketing communications at any time.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.


To exercise these rights, please contact us using the details below.

We retain personal information only as long as necessary to provide services, comply with legal obligations, or resolve disputes. Once no longer required, your data is securely deleted or anonymised.

If you have questions or concerns about this Privacy Policy, please contact us:

Coastal Skin Clinic
Email:
care@coastalskinclinic.com.au
Phone: 0440 125 221